Returns and Refunds
📦 Refund & Returns Policy
Ready Set Pack – Powered by PackQueen
At Ready Set Pack, we want you to be confident in every order you place with us. If something’s not right, we’re here to help.
🔄 Change of Mind Returns
As we operate a fast-turnaround dispatch model, we do not offer returns or refunds for change of mind. Please double-check product dimensions, materials, and quantities before placing your order.
⚠️ Damaged or Faulty Products
We take quality seriously, and every product is checked before dispatch. If your order arrives damaged or faulty, we’ll sort it out quickly.
Here’s what to do:
-
Contact us within 7 days of receiving your order.
-
Email us at info@packqueen.com.au with:
-
Your order number
-
Photos of the damage or issue
-
A brief description
-
If approved, we’ll offer a replacement, credit, or refund.
🖨️ Custom Printed Orders
Due to the personalised nature of custom printed packaging, we’re unable to accept returns unless the item is faulty or does not match your approved proof.
We recommend reviewing all artwork proofs carefully before approving for production.
💬 Need Help?
We're here to make things right. If you’re unsure about a product before purchase or need help after receiving your order, contact our support team—we’ll always do our best to assist.
📧 Email: info@packqueen.com.au
📍 Visit: www.packqueen.com.au
Thanks for choosing Ready Set Pack—powered by PackQueen, proudly Australian and built to help your business grow with smart, sustainable packaging.